Terms of Use
Privacy Policy
Security Policy

Privacy Policy

Better Life Multipurpose Cooperative Society (“Better Life,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our website, mobile application, and digital platform (collectively, the “Platform”). By using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Identification details
  • Bank or payment-related information

Account & Usage Information

  • Savings plans and transaction history
  • Login and account activity
  • Device, browser, and platform usage data

Communication Information

  • Messages sent through contact forms or support channels
  • Customer service interactions

2. How We Use Your Information

We use your information to:

  • Create and manage member accounts
  • Process savings contributions and withdrawals
  • Deliver and improve our services
  • Communicate important updates and notifications
  • Comply with legal and regulatory obligations
  • Detect and prevent fraud or unauthorized activity

3. Legal Basis for Processing

We process personal data based on:

  • Your consent
  • Performance of contractual obligations
  • Compliance with legal and regulatory requirements
  • Legitimate business interests related to platform security and service improvement

4. Information Sharing & Disclosure

We do not sell your personal information.

We may share information with:

  • Institutional banking and payment partners
  • Investment and advisory partners, including Egoli Investment Advisory
  • Technology and service providers supporting our operations
  • Regulatory or law enforcement authorities, where required by law

All third parties are required to maintain appropriate confidentiality and security standards.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.

While we strive to protect your data, no system is completely secure. Members are responsible for keeping login credentials confidential.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet legal, regulatory, and reporting obligations
  • Resolve disputes and enforce agreements

7. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of personal data (where legally permissible)
  • Withdraw consent for certain processing activities
  • Complain to a relevant data protection authority

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Improve platform functionality
  • Analyze usage patterns
  • Enhance user experience

You may manage cookie preferences through your browser settings.

9. Children’s Privacy

Better Life does not knowingly collect personal information from children without parental or guardian consent. Youth savings accounts are managed by parents or guardians.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Platform, and continued use constitutes acceptance of the revised policy.

Contact Information

If you have questions about these policies, please contact us:

For Loans:

+234 813 111 1111

For Savings:

+234 813 111 1111

Toll free number:

+234 813 111 1111